Account & Billing

Billing and invoices

Update payment details, find invoices, and resolve payment problems through your workspace's subscription page.

Before you start

You need an Owner, Admin, or Billing manager role.

Select the workspace whose subscription you want to manage.

Open the billing portal

1. Open Subscription.
2. Select Manage billing.

Studio opens the billing portal associated with that workspace's subscription. The page shows the current subscription, Payment method, and Billing information.

View or download an invoice

1. In the billing portal, open View details on the current subscription.
2. Select the invoice you need.
3. Review its amount, date, and payment status.
4. Use the download option to save a copy.

Check the invoice's billing period when comparing it with your subscription. Seat or plan changes can also affect the amount.

Update your payment method

1. Open Subscription → Manage billing.
2. Under Payment method, select Add payment method, or the card already listed.
3. Add or update your payment method.
4. Save the change and complete any verification requested.

If you are resolving a failed payment, check the outstanding invoice afterward. Saving a payment method does not by itself confirm that an invoice has been paid.

Update billing details

Under Billing information, select Update information.

Check the name, email, and billing address before saving.

Updating a billing email does not change someone's sign-in email, workspace role, or ownership. Manage people and permissions through Members.

Resolve a payment problem

Open Subscription and read the payment notice.

For a failed card payment, select Update payment method and follow the instructions.

When a payment is outstanding, the sidebar also shows Pay invoice. Select it to open the outstanding invoice and pay it. This is the route for a subscription paid by invoice, and it works for a failed card payment too.

Complete any authentication or payment confirmation requested, then return to Studio to check the status.

Follow any payment deadline shown. Unresolved payment problems can affect access to the plan's features.

If something looks wrong

Contact support@tokens.studio if you cannot find an invoice, cannot access billing, or still see a payment problem after paying.

Include the workspace name and the invoice reference, where available. Do not send payment-card details.

For changes to your plan or billing interval, see Manage your subscription. To change purchased capacity, see Manage paid seats.